FREQUENTLY ASKED QUESTIONS
What is a surety bond?
A surety bond is a three-party agreement that guarantees an obligation will be fulfilled. If the bonded party fails to meet that obligation, the surety may compensate the obligee and seek reimbursement from the principal.
What are your normal business hours?
Monday – Friday 8:00 a.m. to 4:30 p.m. CST.
Why do I need to sign up as a DXG Surety agent?
DXG Surety provides agents with wholesale access to insurance bond solutions. We must secure necessary legal documents to ensure our appointed agents are legally licensed to sell insurance. In addition, we need direct deposit information to ensure earned commissions can be properly paid to our agents.
What are the requirements for becoming a DXG Surety agent?
DXG Surety agents need to provide a W-9 for tax purposes, state licensing for both individual agents and the agency for which individual agents work, and proof of errors and omissions coverage. Upon receipt of this documentation, an agent should expect to receive an appointment by the end of the next business day. A “Welcome” email will be sent with additional details, including an ACH form for direct deposit of commissions.
Do you work directly with consumers?
No. DXG Surety partners exclusively with independent insurance agents. If you are a consumer looking for an independent agent, please contact us at info@dxginc.com.
How long does it take to receive a quote?
Many commercial bonds can be quoted quickly, often within the same business day. Larger contract bonds or more complex submissions may require additional underwriting time.
What information do I need to submit?
Our online forms collect the most common information needed to begin the quoting process. If additional details are required, a member of our surety team will contact you.
If I have questions about a quote(s), who do I contact?
If you have questions regarding a quote provided, please email us at team@dxginc.com. Emails received during normal business hours will receive a response by the end of the next business day.
Can you help with large contract bonds?
Yes. We work with carriers capable of supporting everything from small contractors to large commercial construction projects.
What if I don't know all of the requested information?
That’s okay. Most fields are optional. Submit what you know, and we’ll follow up for anything else that’s needed.
What types of bonds do you offer?
DXG Surety can assist with virtually every type of surety bond, including commercial, contract, court, and fidelity bonds.
Which surety companies do you represent?
We work with a broad network of highly rated surety carriers to help find competitive solutions for your clients. If you have questions about our carrier lineup, please contact our team.
Can you help if another carrier declined the bond?
Often, yes. Every surety company has different underwriting guidelines. A decline from one carrier doesn’t necessarily mean coverage isn’t available elsewhere.